Frequently Asked Questions
Discover everything you need to know about our botanical beauty and skincare.
What is Chantecaille's approach to clean beauty?
We are committed to creating luxury products that are free of phthalates, sulfates, mineral oil, petrolatum, palm oil, and synthetic colors or fragrances. Our formulas are powered by high concentrations of natural botanicals and plant-derived ingredients.
Are Chantecaille products tested on animals?
No, Chantecaille is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we permit others to do so on our behalf.
When can I expect to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns of unused or gently used items purchased from our website within 30 days of the delivery date.
Does Chantecaille offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
How can I find the right shade for my skin tone?
We offer a digital Shade Finder tool on our product pages. Additionally, you can contact our beauty experts via Live Chat for a personalized consultation and color-matching assistance.